1. Definitions

1.1 “Hair Growth Centre” is a trading style of

• Hairgrowthcentresurgery Limited (Company No. 12476527)

1.2 “We”, “Us”, “Our”, or “the Company” means the entity in clause 1.1 who carries out the Procedure.

1.3 “Patient information” refers to the information supplied by Us to You, the Patient, both in writing or communicated to You verbally.

1.4 “Procedure” means the medical treatment to be carried out by a Surgeon engaged under a contract of service entered into with Us.

1.5 “Surgeons” means a specialist qualified medical practitioner registered with the appropriate body according to the Procedure (for example: Royal College of Surgeons, General Medical Council, Royal College of General Practitioners).

1.6 “Patient”, “You”, or “Your” means any person who has entered into a contract for the Procedure.

1.7 “Initial After Care Period” means the surgical aftercare included in your hair restoration plan.

1.8 “Initial consultation” means a pre-operative meeting between the Patient and Us.

2. Status and Responsibilities

2.1 We will engage Surgeon(s) on Your behalf to carry out the Procedure.

2.2 We will ensure that the Surgeon(s) maintains full Private Practice Medical Indemnity Insurance with the Medical Defence Union, the Medical Protection Society, or other appropriate insurers.

2.3 All Surgeons are self-employed and make their own clinical decisions at all times and You warrant that, having read and understood these terms and conditions, no cause of action for failure to use reasonable care will be made against Us by You for any Procedure carried out by the Surgeon(s). You further warrant that You have read and understood the Patient information (including the Medical Consent Form and Legal Disclaimer form) and fully understand the range of possible outcomes of the proposed Procedure. In particular, no warranty is provided regarding the survival, quality, or growth of implanted grafts.

2.4 Additional grafts, a reduced number of grafts, or the number of sessions required may change on the day of the surgery contrary to the hair restoration plan based upon the Surgeon(s)’ clinical assessment. Any additional grafts or sessions will be chargeable.

2.5 We ensure the safety and wellbeing of our Patients is paramount; nevertheless, it is the ultimate responsibility of the Patient to disclose all medical conditions which may affect or impact the Procedure. Failure to make full disclosure of all medical conditions may result in the Surgeon deciding to cancel or re-schedule the Procedure and may require further medical reports.

2.6 You shall be responsible for all costs incurred by Us (including the cost of re-scheduling your Procedure) and We shall have no liability to You as a result of Your failure to make full disclosure of Your medical condition. Furthermore, You will fully indemnify Us against any costs or expenses incurred by Us or the Surgeon.

3. Guarantee

3.1 Any guarantee on hair implanted is subject to the Patient maintaining their health “as is” on the day of the Procedure. In particular, it is the sole responsibility of the Patient to ensure their personal wellbeing is maintained (for example: avoiding excessive smoking, drinking, drugs, and maintaining daily care). Any deterioration in Patient health will nullify the terms of any guarantee.

4. Unlimited Grafts

4.1 Any warranty provided by Us as to the number of grafts, or being “up to 4000 grafts”, is a decision for the Surgeon who will decide on the day of the Procedure. The Surgeon will decide what can be achieved without compromising patient safety and his/her decision shall be final.

5. Patient Obligation

5.1 This contract is conditional upon the Patient’s consent to and agreement with the Medical Consent Form and Legal Disclaimer form which the Patient shall sign and return at least 14 days before the Procedure.

5.2 This contract is also conditional upon the Surgeon’s acceptance of the Patient for the Procedure. The decision to carry out the Procedure shall be at the sole discretion of the Surgeon.

5.3 The Patient will pay for the Procedure before the Procedure.

5.4 Payment for any additional grafts agreed on the day of surgery must be made prior to the additional work being carried out.

5.5 The Patient acknowledges that the role of the patient advocate (consultant) is to act as coordinator and is not a Doctor or Surgeon. Any advice that the patient advocate or consultant may give is purely of a general, non-medical nature. If the Patient has any medical queries, these should be raised with the Surgeon.

5.6 The Patient agrees to provide the Surgeon and clinical staff with health history that is honest, accurate, reliable, and complete. The Patient understands that withholding any medical information could be detrimental to their health and safety and may result in cancellation of the Procedure with no refund. The Patient agrees that if any change occurs in their medical history or status, they will inform Us without delay.

5.7 The Patient acknowledges the risks involved (intra-operative and post-operative):

• Bleeding / pain — expected and controllable.
• Post FUE shedding — expected and temporary.
• Scarring — minimal rate.
• Infection — low risk, covered with antibiotics.
• Scalp necrosis / shock loss — very low risk (<1/1000).
• Procedure failure — rare, but still a possible complication due to multiple factors including body reaction to surgery, vitamin levels, and patient compliance with post-operative instructions.

5.8 The minimum age for any consultation or surgical procedure is 18 years of age.

5.9 If Your treatment package includes the use of a needle-free jet anaesthetic, You understand and acknowledge that the treatment is not designed to replace injectable local anaesthetic and We will, at Our discretion, administer local anaesthetic via usual injection.

5.10 You further understand and acknowledge that the needle-free anaesthetic may not work in part or in full and the Patient gives consent for the Surgeon and clinical staff to administer injectable local anaesthetic.

5.11 Where the needle-free anaesthetic jet is not available on the day of the planned Procedure, You agree to continue with the Procedure without its use and will provide full consent to the Surgeon and clinical staff to proceed with the planned Procedure and administer injectable local anaesthetic.

6. General Obligations

6.1 We strive to provide dates that Patients request and to minimise changes. In some cases, We may need to make changes to ensure our Patients get the best treatment. We reserve the right to alter the Patient’s admission date and/or outpatient appointments, although such changes will be avoided wherever possible. The Patient agrees that no consequential loss will be payable for such cancellation of any procedure/appointment.

6.2 The Patient agrees that by signing these terms and conditions and the pre-operative medical notes, they have understood the terms and have been given the opportunity to seek explanation. The pre-operative medical notes are designed to ensure that You and Your Surgeon are fully agreed as to the Procedure planned before Your operation and that You understand all potential risks and benefits.

6.3 The Patient will be required to sign a medical consent form at the clinic during the consultation before the Procedure can be carried out.

6.4 At all times, We reserve the right to cancel or postpone Your Procedure in the interest of the Patient’s safety and welfare.

7. Rescheduling / Cancellation

7.1 If You need to re-schedule Your surgery date, an administration fee will apply as follows:

• 21 days or less: £75
• 14 days or less: £500

7.2 Surgery cancellations due to ill health of staff can happen at short notice. We will endeavour to re-book for You at the earliest available date.

7.3 You have a right to cancel within 14 days if You are cancelling a contract made at a distance (for example, made online or over the telephone), also known as “off-premises” contracts.

7.4 If You request a service starts straightaway, You must pay for the value of the service provided up to the point You cancel. Your right to cancel will be lost if, during the cancellation period, the service is provided in full before the 14 days elapse.

7.5 You may exercise Your right to cancel by emailing Us at support@hiargrowthcentre.com

7.6 You shall not be entitled to any refund if the cancellation is for any other reason. You may, however, be able to apply for a refund under our discretionary refund policy.

8. Limitation of Liability

8.1 Our maximum liability to You for any cause shall be limited to the amount paid by You to Us.

9. Complaints / Readmission

9.1 The complaints procedure is available on request from our Patient Advocates. Please discuss this with them. Submit a complaint using our complaints form.

10. Confidentiality

10.1 You and We agree that all matters relating to patient treatment are kept confidential, save where We are required to disclose such materials to relevant members of medical staff or relevant government authorities, whether regulatory or otherwise.

11. Jurisdiction

11.1 The laws of England and Wales shall apply to this contract and the courts of England and Wales shall have non-exclusive jurisdiction.

11.2 We reserve the right to change these Terms & Conditions at any time. The latest Terms & Conditions are updated from time to time on this website.

Website: https://hairgrowthcentre.com/